Junichi Taoka began his career as a designer for a major building-materials manufacturer but soon felt the need for a career change. He joined the sales department of McDonald’s Japan where he built a strong foundation in the fields of customer satisfaction and employee satisfaction through the planning and execution of several corporate initiatives including the ‘Total Customer Service’ project. At McDonald’s Japan he would move on to work at Hamburger University where he successively held the positions of professor, vice-president and head of training development. Mr. Taoka served as the Japanese representative and a pivotal member on a team that lead global change projects for all employees trainings, from part-time staff to middle management. Certified as a ‘Master Trainer,’ he developed and introduced several development programs for internal trainers.

After leaving McDonald’s Japan, Mr. Taoka worked as a senior advisor at Human Capital Lab. In 2006, he founded his own company, Jayship, its mission to support HR development. He acts as a consultant to create training programs for a broad range of major businesses including restaurant chains and electronics manufacturers. In addition he works with leading service station industries to provide business consulting with an emphasis on customer satisfaction.

At present, in addition to serving as a trainer and coach, he also works with both Japanese and foreign-owned finance, retail and manufacturing firms to create general training and internal trainer development programs. His forte is facilitating HR development and communication-skill trainings such as PFC's Facilitation Skills and Presentation Skills programs.