Coaching Skills Program

People are at the heart of every organization, and coaching is an essential skill for building people’s capabilities and boosting their performance

Most organizations today recognize coaching as an essential leadership style. By engaging as an ongoing partner, coaches contribute directly to high levels of employee motivation and engagement. They do this by helping people identify their challenges and then working together to turn challenges into victories, and this is what ultimately helps people achieve the results they want in their professional lives.

Program Summary

Develop the coaching and dialoguing skills needed to facilitate meaningful conversations with direct reports and coworkers in order to help them improve their performance, accelerate their professional development and achieve business results.

Target Audience

Any leader or individual who wants to increase the job performance of people they work with and lead. This includes people with internal consultant or service provider roles who have business partner responsibilities to their internal customers, and managers or project leaders who want to increase the level of trust and engagement with their team members.

Available formats

Can be conducted both in person and online

Learning Objectives

  • Understand what coaching is and how it helps to develop people
  • Identify your own strengths and development areas as a coach
  • Understand the five key elements of effective coaching
  • Gain the knowledge and skills necessary to coach effectively
  • Conduct effective coaching conversations with people you lead

Classroom Training

Virtual Training

This program covers the same material as the in-person version.


Two days

Learning methods and tools

The program centers on experiential learning and uses a wide variety of group exercises for applying and practicing skills including:

  • Individual reflection
  • Pair, small group and classroom discussion
  • Role plays and real plays
  • Personal action planning

Pre-program work

  • Reflect on your current coaching abilities and coaching goals
Day 1

Note: All our programs can be customized to meet your company’s specific needs.

  • What, why and when to coach
  • The five elements of coaching: alignment, active listening, feedback, challenge and advice
  • Aligning coaching with personal and organizational goals
  • Having effective feedback conversations
Day 2
  • Coaching Practice 1: Using case studies to practice coaching
  • Coaching Practice 2: Role-playing and real-playing coaching situations