Coaching Skills Program
People are at the heart of every organization, and coaching is an essential skill for building people’s capabilities and boosting their performance
Most organizations today recognize coaching as an essential leadership style. By engaging as an ongoing partner, coaches contribute directly to high levels of employee motivation and engagement. They do this by helping people identify their challenges and then working together to turn challenges into victories, and this is what ultimately helps people achieve the results they want in their professional lives.
Program Summary
Develop the coaching and dialoguing skills needed to facilitate meaningful conversations with direct reports and coworkers in order to help them improve their performance, accelerate their professional development and achieve business results.
Target Audience
Any leader or individual who wants to increase the job performance of people they work with and lead. This includes people with internal consultant or service provider roles who have business partner responsibilities to their internal customers, and managers or project leaders who want to increase the level of trust and engagement with their team members.
Program Outcomes
- Improve the performance of subordinates and team members
- Improve employee engagement and retention
- Build stronger relationships with team members
- Build a pipeline of future leaders for your company
Available formats
Can be conducted both in person and online
Learning Objectives
- Understand what coaching is and how it helps to develop people
- Identify your own strengths and development areas as a coach
- Understand the five key elements of effective coaching
- Gain the knowledge and skills necessary to coach effectively
- Conduct effective coaching conversations with people you lead
Classroom Training
Virtual Training
Duration
Three 2.5-hour sessions
We can customize the delivery schedule to meet your company's needs.
Learning methods and tools
The program centers on experiential learning and uses a wide variety of group exercises for applying and practicing skills including:
- Online self-study
- Individual reflection
- Pair, small group and classroom discussion using breakout rooms
- Role plays and real plays
- Personal action planning
Pre-program work
Self-paced online video content
(Sample content)
- Developing team members
- Active listening
- Steps in coaching
- Coaching self-assessment
- Case studies
Session 1
What is Coaching?
- What is Coaching?
- The Five Elements of Coaching
- Feedback Skills
Session 2
Active listening and feedback
- Discussing performance issues
- Active listening
- Facilitating 1-to-1 coaching conversations
Session 3
Coaching practice
- Coaching practice exercises and role plays
Post-program work
Post-program assignment
- Create a real-world action plan
Duration
Two days
Learning methods and tools
The program centers on experiential learning and uses a wide variety of group exercises for applying and practicing skills including:
- Individual reflection
- Pair, small group and classroom discussion
- Role plays and real plays
- Personal action planning
Pre-program work
- Reflect on your current coaching abilities and coaching goals
Note: All our programs can be customized to meet your company’s specific needs.
- What, why and when to coach
- The five elements of coaching: alignment, active listening, feedback, challenge and advice
- Aligning coaching with personal and organizational goals
- Having effective feedback conversations
- Coaching Practice 1: Using case studies to practice coaching
- Coaching Practice 2: Role-playing and real-playing coaching situations