Interview Skills Program

Is your company hiring the right people with the right competencies? Are you conducting and managing recruitment interviews appropriately? Or, are hiring decisions based primarily on the hiring manager's own perceptions and preferences?

Hiring managers have a variety of roles to play in the interviewing process, including screening candidates, persuading the best candidates to join the company, and communicating information about the company correctly and with enthusiasm as a company representative. For everyone involved in the interviewing process, it is critical to make sound hiring decisions while remembering that unsuccessful candidates may be current or future customers.

Program Summary

While employment interviews can tend to rely heavily on intuition, using behavioral interviewing techniques helps to establish a standardized process that can provide objective insights for finding the best candidate with the right competencies for the job.

Target Audience

  • Hiring managers and HR professionals
  • Employees responsible for hiring new graduates

Program Outcomes

  • Hire the best candidate for the job
  • Gain confidence conducting job interviews
  • Make a strong impression on job candidates
  • Improve quality, efficiency and consistency of the interview process.

Available formats

In-person, classroom training

Learning Objectives

  • Clarify the competencies of the people you want to hire
  • Understand how to conduct a recruitment interview
  • Learn behavioral interviewing techniques
  • Improve how well you take notes during the interview, evaluate candidates, and manage the process for making hiring decision

Classroom Training


One day

Learning methods and tools

The program centers on experiential learning and uses a wide variety of group exercises for applying and practicing skills including:

  • Online self-study
  • Individual reflection
  • Pair, small group and classroom discussion
  • Role plays and real plays
  • Personal action planning
Day 1

Note: All our programs can be customized to meet your company’s specific needs.

  • Clarify the competencies of the people you want to hire
  • Overview of how to conduct a recruitment interview (interview structure)
  • Questioning techniques for behavioral interviews
  • Taking notes during the interview
  • Evaluating candidates and the hiring decision process
  • Practice interviewing job candidates