Episode 52: The Science of Communication

Did you know that what we say and how we say it affects our health and wellbeing? And leaders’ words can also reveal a lot about the health of our organizations. Dr. Laura McHale, business psychologist and author of Neuroscience for Organizational Communication, explains how we can use neuroscience to communicate in ways that can help transform organizations for the better. In this conversation, we explore how to apply neuroscience in formal and everyday communications to deal with stress, the case for corporate communications teams to normalize talking about grief and loss, how attachment theory applies in the workplace and neuroscience-based techniques for communicating with employees about change.

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Episode Highlights


The harm causes by repressing our emotions


How textual analysis can predict financial performance


How using equivocal language that affects people and organizations


How the SCOAP model can be used for organizational communication


How attachment theory plays out in workplace relationships


Three neuroscience tactics to arrest the cascade of stress


Unmet wellbeing needs in workplaces

What “working with humans” means to Laura

“…it means being mindful of our richness of our emotional lives, and the richness of our somatic lives, how we show up physically how we set what we do, how and how that impacts the brain. We are animals we are and we need lighting and plants and art to look at and all sorts of things. I think that that's part of being of working with humans.”


Follow: Laura on her website
Read: Neuroscience for Organizational Communication: A Guide for Communicators and Leaders
Read: David Rock’s SCARF model
Read: The membership-based employment model in Japan

Michael Glazer is the creator and host of Humans At Work. His purpose in life is to make well-being at work a globally-accepted, basic human right. Learn more about Michael here.