Episode 76: Making Inclusion Work

Recognizing the importance of DEI is not a goal. It’s one point on the critical path to true workplace inclusion. Advocates are now focused on how to solve the tough, complicated challenges that get in the way of making that a reality. This episode is packed with practical advice from a globally recognized diversity, inclusion and leadership expert.

Stephen Frost is the Founder and CEO of Included, and his background includes serving as the Head of Diversity and Inclusion for the London Organising Committee of the Olympic Games and Paralympic Games as well as the head of D&I at KPMG. He’s taught Inclusive Leadership at Harvard Business School and advised the British Government, Royal Air Force and the White House. His latest book is called The Key to Inclusion: A Practical Guide to Diversity, Equity and Belonging for You, Your Team and Your Organization.

If you enjoy the show, please rate it on Spotify or iTunes and write a one-sentence review. Your ratings and reviews help more people like you discover the podcast!

Episode Highlights


The state of DEI today


The need for more accountability and thought-through strategy


Dialogue as an effective inclusion tactic


How to talk about the ROI of DEI activities


Cognitive load and inclusion


Enlisting CEO support for DEI


5 strategies for building inclusive organizations


How to pick which strategy to implement


How much does intrinsic motivation matter for driving DEI agendas


Lack of comprehension as a DEI inhibitor


Biases in organizational systems


Unconscious bias training or addressing the big issue?


Other barriers to inclusion and how to deal with them


Inclusion as a strategy

Stephen’s view on the greatest unmet wellbeing need at work today

"Particularly where we are in 2022, [it's] mental health. We're coming out of a pandemic, and something that people aren't great at talking about, particularly people who most need to talk about it. And so, perhaps if others in a stronger position could start the conversation, it would give everyone else an in."

What “working with humans” means to Stephen

“The joys and tribulations of working with messy, wonderful, irrational people. I think I think one thing I'd end on with with that is the platinum rule. I was always brought up to treat others as I would wish to be treated really nice. But the platinum rule goes further: Try and treat people as they wish to be treated. Because in so doing, you'll include them. They'll feel a sense of belonging. They'll open up, they'll reciprocate, you'll grow, you'll learn, you'll adapt, and we create a virtuous circle”


Follow: Stephen on LinkedIn.
Visit: Included
Read: The Key to Inclusion: A Practical Guide to Diversity, Equity and Belonging for You, Your Team and Your Organization
Visit: Wayne McGregor's website

Michael Glazer is the creator and host of Humans At Work. His purpose in life is to make well-being at work a globally-accepted, basic human right. Learn more about Michael here.